Delete Your Account

This page is for anyone who wants their LanderLab account deleted, together with the data that goes with it. The LanderLab apps for Android and iPhone and the web app at app.landerlab.io share one account, so deleting it in one place deletes it everywhere. You can delete your account yourself, from the app or the web, in a few minutes; once the seven-day grace period described below has passed, the deletion is permanent.

Delete your account in the app

1. Open the menu (top left) and tap Profile.
2. Tap Account, then Delete account at the bottom of the screen.
3. We e-mail a six-digit code to the address on the account. Enter it, tell us in a line why you are leaving, and confirm.

Delete your account on the web

1. Sign in at app.landerlab.io.
2. Open Settings, then Profile, and choose Delete account.
3. We e-mail a six-digit code to the address on the account. Enter it, tell us in a line why you are leaving, and confirm.

Before you delete

• Cancel your subscription first. An account with an active subscription cannot be deleted. Cancel it under Settings, Billing on the web or, for a subscription bought in the iPhone app, in your Apple ID's subscriptions; deletion is available again as soon as it is cancelled. The Refund Policy says what happens to the rest of a paid period.
• If you own an organization, it goes with your account: its workspaces, landing pages, variants, leads, domains, integrations and logs, for every member. Members are notified when the deletion is scheduled, so hand over what others still need before you go.
• If you are a member of someone else's organization, only your own account and your access are removed. The organization and its pages stay with its owner.
• Export what you want to keep. Leads can be downloaded as a CSV from any landing page. Once the grace period has passed, nothing can be recovered.

What happens next

The deletion is scheduled seven days ahead. During those seven days nothing is removed yet: if you change your mind, sign in again and choose to reactivate your account, and the deletion is cancelled. After the seven days, the account and its data are deleted from our systems and the sign-in stops working.

What is deleted and what is kept

Deleted: your profile and sign-in and, if you own an organization, the organization with everything in it: its workspaces, landing pages, variants, quizzes, leads, domains, integrations and logs. Backups are rotated on a rolling basis, and deleted data is purged from them as those backups expire.

Kept: invoices and billing records, for the period tax and accounting law requires (generally seven years), and analytics and request logs, which expire on the schedule in the Data Retention section of the Privacy Policy (up to twelve months). Data you sent to other services through an integration (a Google Sheet, your e-mail tool, an ad platform) lives in those services and has to be removed there.

Delete data without deleting your account

You do not have to close your account to remove data from it. Leads can be exported or deleted from your account at any time. For anything else, including a request under the GDPR or the CCPA, write to support@landerlab.io; we answer verified requests within thirty days at the latest, as the Your Rights section of the Privacy Policy says.

If you can no longer sign in

Write to support@landerlab.io from the e-mail address on the account, with the subject "Delete my account". We check that the address is the account's, schedule the deletion with the same seven-day grace period, and confirm by e-mail. To protect the account, a request from another address cannot be acted on.